Ways Taxi

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Introduction

When you use WaysTaxi, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).

Scope

Summary

This policy applies to users of WaysTaxi's services anywhere in the world, including users of WaysTaxi's apps, websites, features or other services.
This policy describes how WaysTaxi and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy policy such as the WaysTaxi Freight Privacy Policy.
This policy specifically applies to:
Riders: users who request or receive transportation
Drivers: users who provide transportation individually or through partner transportation companies.
This policy also applies to those who provide information to WaysTaxi in connection with an application to use our services, or whose information WaysTaxi otherwise receives in connection with its services. All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

Overview Privacy Policy

Introduction

Summary

When you use WaysTaxi, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand
our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

Data Collections And Uses

Scope

Summary

This policy applies to users of WaysTaxi's services anywhere in the world, including users of WaysTaxi's apps, websites, features or other services.
This policy describes how WaysTaxi and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world.This policy specifically applies to: y.
This policy specifically applies to:
Riders: users who request or receive transportation
Drivers: users who provide transportation individually or through partner transportation companies.
Partners: users who provide services
This policy also applies to those who provide information to WaysTaxi in connection with an application to use our services, or whose information WaysTaxi otherwise receives in connection with its services (such as contact information of individuals associated). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places.

Data Controller

Summary

WaysTaxi provides services to users throughout the world. If you use our services the we collect on requesting while using our app.

Information

Summary

Collects

Information that you provide to WaysTaxi, such as when you create your WaysTaxi account.Information created when you use our services, such as location, usage and device information.Information from other sources, such as WaysTaxi partners and third parties that use WaysTaxi APIs.

Information provided

This may include:

User profile: We collect information when you create or update your WaysTaxi account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identifications,driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your WaysTaxi account.
Background check information: We may collect background check information if you sign up to use WaysTaxi’s services as a driver or partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on WaysTaxi’s behalf.
User content: We may collect information that you submit when you contact WaysTaxi customer support, provide ratings or compliments for other users, or otherwise contact WaysTaxi.
Information created when you use our services
This may include:
Location Information: Depending on the WaysTaxi services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a driver or user or partner, WaysTaxi collects location information when the WaysTaxi app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.If you are a rider and have provided permission for the processing of location data, WaysTaxi collects location information when the WaysTaxi app is running in the foreground. In certain regions, WaysTaxi also collects this information when the WaysTaxi app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Transaction Information: We collect transaction details related to your use of our services, including the type of services you requested or provided , amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies and similar technologies that create and maintain unique identifiers.
Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data We enable users to communicate with each other through apps, websites, and other services. For example, we enable drivers and riders, to call or text each other To provide this service, WaysTaxi receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. WaysTaxi may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics

Information from other sources

These may include:
User feedback, such as as ratings or compliments.
Users providing your information in connection with referral programs.
Users requesting services for or on your behalf.
Users or others providing information in connection with claims or disputes.
WaysTaxi business partners through which you create or access your WaysTaxi account, such as payment providers, social media services, on-demand music services, or apps or websites who use WaysTaxi’s APIs or whose API WaysTaxi uses (such as when you order a ride through Google Maps).
Insurance providers (if you are a driver or delivery partner).
Financial services providers (if you are a driver or delivery partner).
Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
Publicly available sources.
Marketing service providers.
WaysTaxi may combine the information collected from these sources with other information in its possession.
WaysTaxi may combine the information collected from these sources with other information in its possession.

How We Use Your Information

Summary

WaysTaxi collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
To enhance the safety and security of our users and services For customer support For research and development To enable communications to or between users To provide promotions or contests In connection with legal proceedings
WaysTaxi does not sell or share your personal information to third parties for third party direct marketing purposes.
WaysTaxi uses the information it collects for purposes including:



Providing services and features

WaysTaxi uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

Create and update your account.Verify your identity.Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using WaysTaxi at a given moment.Process or facilitate payments for those services.To track the progress of your ride or delivery.Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to WaysTaxi, or share your ETA.Enable features to personalize your WaysTaxi account.

Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example: Screening drivers prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the WaysTaxi account we have on file, preventing fraud and helping to protect other users.Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process.

Customer support

WaysTaxi uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person Investigate and address your concerns Monitor and improve our customer support responses Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

Communication among users

WaysTaxi uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location. Communications from WaysTaxi WaysTaxi may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. WaysTaxi may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of WaysTaxi's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies And Technologies

Summary

WaysTaxi use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. WaysTaxi uses cookies and similar technologies for purposes such as:

Authenticating users Remembering user preferences and settings Determining the popularity of content Delivering and measuring the effectiveness of advertising campaigns Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.

Information Sharing And Disclosure

Summary

Some of WaysTaxi's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.

WaysTaxi may share the information we collect: With other users

For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or dropoff locations with drivers. If you share an trip with another rider, that rider may be told your name and may see your pickup and/or dropoff location.

If you are a driver or partner, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the WaysTaxi app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.

At your request This includes sharing your information with: Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information.

WaysTaxi business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, WaysTaxi may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom WaysTaxi may partner with to deliver a promotion, a contest or a specialized service.

With the general public when you submit content to a public forum

We love hearing from our users -- including through public forums such as WaysTaxi blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

With the owner of WaysTaxi accounts that you may use

If you use a profile associated with another party we may share your trip information with the owner of that profile.

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.WaysTaxi may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners.

Data analytics providers
  • Research partners, including those performing surveys or research projects in partnership with WaysTaxi or on WaysTaxi’s behalf.
  • Vendors that assist WaysTaxi to enhance the safety and security of its apps.
  • Consultants, lawyers, accountants and other professional service providers.
  • Fleet partners.
  • Insurance and financing partners.
  • Airports.
  • Restaurant partners.
  • Vehicle solution vendors or third party vehicle suppliers.
  • For legal reasons or in the event of a dispute

    WaysTaxi may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

    This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect WaysTaxi’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.

    This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

    Information Retention And Deletion

    Summary

    WaysTaxi retains user profile and other information for as long as you maintain your WaysTaxi account.

    WaysTaxi retains transaction, location, usage and other information for 2 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. WaysTaxi thereafter deletes or anonymizes such information in accordance with applicable laws.

    You may request deletion of your account at any time through the Privacy Settings in the WaysTaxi app, or via WaysTaxi's website (riders and delivery recipients here; drivers and delivery partners here).

    Following such request, WaysTaxi deletes the information that it is not required to retain. In certain circumstances, WaysTaxi may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, WaysTaxi will delete your account as described above.

    WaysTaxi may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if WaysTaxi shuts down a user's account because of unsafe behavior or security incidents, WaysTaxi may retain certain information about that account to prevent that user from opening a new WaysTaxi account in the future. Users may also request explanation, correction, deletion or copies of their personal data here.

    a. Explanation and copies of your data

    You have the right to request an explanation of the information that WaysTaxi has about you and how WaysTaxi uses that information. You also have the right to receive a copy of the information that WaysTaxi collects about you if collected on the basis of consent or because WaysTaxi requires the information to provide the services that you request.

    b. Correction

    If WaysTaxi has information about you that you believe is inaccurate, you have the right to request correction of your information

    c. Deletion

    Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy Settings menu in the WaysTaxi app, or via WaysTaxi's website (riders and delivery recipients here; drivers and delivery partners here). We may retain certain information about you as required by law and for legitimate business purposes permitted by law.

    Background verfication

    Background check Information necessary to enable drivers to provide transportation services through the WaysTaxi app. Driver location Information, which is necessary to match drivers with riders, and to track trips while in-progress and suggest navigation. Transaction information, which is necessary to generate and maintain in connection with your use of WaysTaxi's services.

    Usage information, which is necessary to maintain, optimize and enhance WaysTaxi's services, including to determine, sometimes in combination with other information, incentives, connect riders and drivers, and calculate costs of trips and driver earnings. Collection and use of this information is a requirement for using WaysTaxi's apps.

    b.The processing is necessary to protect the vital interests of our users or of others

    The processing is necessary to protect the vital interests of our users or of others

    c.The processing is necessary for WaysTaxi's legitimate interests

    WaysTaxi collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information: To maintain and enhance our users' safety and security. For example, we collect background check information (where permitted by law) to prevent unsafe users from providing services through our apps. We also use personal information to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining information of banned users to prevent their use of WaysTaxi's apps. We also use usage information to prevent matching of riders and drivers for whom there is higher risk of conflict (e.g., because they have been the subject of prior complaints from other users).

    To prevent, detect and combat fraud in connection with the use of our services. For example, WaysTaxi uses user profile, location, device and usage information, to identify and prevent circumstances when users attempt to defraud WaysTaxi or other users. To inform law enforcement officials regarding criminal acts or threats to public safety.

    To provide customer support. To optimize our service and develop new services. This includes, for example, identifying the best pick-up / drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching riders and drivers or delivery recipients and partners. For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services. For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor marketing messages to user needs. To enforce WaysTaxi's Terms of Service.

    d. The processing is necessary for the legitimate interests of other persons or parties

    WaysTaxi collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others. WaysTaxi may also process personal information when necessary in regards to a substantial public interest, on the basis of applicable laws.

    e. The processing is necessary to fulfill WaysTaxi's legal obligations
    f.Consent

    WaysTaxi may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent. WaysTaxi relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you,the following types of data collections or uses are done on the basis of your consent. Choice And Transparency

    Summary

    WaysTaxi provides means for you to see and control the information that WaysTaxi collects, including through: in-app privacy settings device permissions in-app ratings pages You may also request that WaysTaxi provide you with explanation, copies or correction of your data.

    A.Privacy Settings

    The Privacy Settings menu in the WaysTaxi rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from WaysTaxi. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

    Location Information

    WaysTaxi uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support. You may enable/disable, or adjust, WaysTaxi's collection of rider location information at any time

    Location Information

    If you have enabled the device location services on your mobile device, you may also enable WaysTaxi to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up. You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the WaysTaxi app. You may use the WaysTaxi app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.

    Notifications: Account and Trip Updates

    WaysTaxi provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the WaysTaxi app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the WaysTaxi app.

    Notifications: Discounts and News

    You may enable WaysTaxi to send you push notifications about discounts and news from WaysTaxi. You may enable/disable these notifications at any time through the Privacy Settings menu in the WaysTaxi app.

    B. Device Permissions

    You may enable WaysTaxi to send you push notifications about discounts and news from WaysTaxi. You may enable/disable these notifications at any time through the Privacy Settings menu in the WaysTaxi app.